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Position

Dubai, global, Hong Kong, South Africa

About Us

ChainUp is a pioneer in blockchain technology, providing a complete suite of blockchain technology solutions for businesses, covering both infrastructure development and ecosystem support.

 

Job Responsibilities

  1. Cooperate with the sales director to achieve the sales targets in the responsible area.
  2. Develop long-term relationships with customers, responsible for customer management and maintenance, daily communication and provide customers with timely answers.
  3. Conduct analysis of your customers, dig deeply into their needs and integrate internal and external resources effectively to form a comprehensive solution.
  4. Grasp the dynamics of the international market, knowing and having own opinions on the market conditions.
  5. Participate in international industry summits and explore sales leads.

 

Job Requirements

  1. Have 1-3 years of Crypto exchange sales related experience is preferred, fresh graduates with good qualifications could be accepted
  2. Experienced in B2B, Saas sales and equipped with effective sales methodologies
  3. Proficiency in local language is a must, while fluency in either English or Chinese
  4. Good knowledge or strong interest of the Blockchain/Crypto industry
  5. Self-motivated, goal-oriented, and results-driven

Kuala Lumpur, Malaysia

About Us

We are a fintech company focused on digital assets and payment solutions, dedicated to breaking traditional payment barriers through innovative USDT payment card products. Our card enables users to seamlessly use stablecoins (Tether) in daily global transactions, supporting both online and offline payments. We are rapidly expanding into emerging markets worldwide.

Position Overview

As the Operations Lead for the USDT Payment Card project, you will be fully involved in the end-to-end process—from product launch to user growth. Your responsibilities will include managing channel partnerships, driving user activation and retention, collaborating on risk control processes, conducting data analysis, and driving iterative optimization. You will serve as a critical hub connecting the market, product, compliance, and customer support teams to ensure the card product operates smoothly, compliantly, and efficiently while continuously improving the user experience.

Key Responsibilities

Product Launch & Daily Operations

  • Support preparations for scaling the payment card from pilot to full launch
  • Develop and execute daily operational workflows including KYC processing, card activation, top-up, freezing, and loss reporting
  • Manage the card lifecycle (application, issuance, renewal, suspension) and optimize related processes
  • Liaise with payment channels, KYC vendors (e.g., Sumsub), card networks, and settlement service providers

User Growth & Operational Campaigns

  • Plan and execute user acquisition, conversion, and retention campaigns (e.g., referral rebates, cashback, sign-up rewards)
  • Collaborate with marketing/community teams to drive viral growth, trading incentives, leaderboard tasks, etc.
  • Optimize the user journey (application–KYC–card issuance–usage–support) to enhance conversion and satisfaction

Compliance & Risk Control Collaboration

  • Assist compliance teams in address screening (e.g., KYT, OFAC-sanctioned addresses), flagging anomalies, and emergency handling
  • Participate in designing AML and risk control processes
  • Monitor vendor SLAs and service quality

Data Analysis & Optimization

  • Build and maintain operational dashboards (e.g., KYC pass rates, card activation rates, top-up/spending, retention rates)
  • Analyze user behavior and conversion paths to develop optimization strategies
  • Provide regular reports and improvement proposals to management

Cross-Functional Collaboration

  • Work closely with product, tech, compliance, customer support, and marketing teams to ensure smooth operations
  • Drive the launch of new features, bug fixes, and user feedback loops

Requirements

Basic Requirements

  • 2–4 years of experience in fintech, payments, virtual cards, or the Web3 industry
  • Familiarity with digital wallets, USDT stablecoin, and blockchain fundamentals
  • Experience in card operations/project management/KYC/KYT/compliance is a plus
  • Professional communication and documentation skills in both English and Chinese
  • Detail-oriented, clear logic, strong execution, and cross-functional collaboration ability
  • Proficient in Excel, Notion, and dashboard tools (e.g., Looker, Metabase)

Nice-to-Haves

  • Experience with crypto card projects (e.g., Binance Card, OKX Card, Wirex)
  • Familiarity with compliance tools like Sumsub, ComplyAdvantage, Chainalysis
  • Remote and international collaboration experience; adaptable to fast-paced startup environments
  • Fluency in Malay, Indonesian, Thai, or other languages is a plus

What We Offer

  • Competitive salary and performance-based bonuses
  • Flexible work arrangements (remote/hybrid)
  • Opportunities for professional growth and in-depth industry exposure
  • A global stage to collaborate with an international team and help build the future of payments

Please send your latest resume to [email protected] for application.

Hong Kong

We are a leading crypto asset management firm in Hong Kong, specializing in the management and advisory services of digital assets. We are currently seeking a highly motivated and talented individual to join our team as a Sales Assistant representative.

Responsibilities:

  • Proficient in PPT presentation skills, capable of creating product decks, industry analysis materials, SOP processes, etc., according to the needs of the sales team to support sales activities and client communications.
  • Language proficiency: Excellent verbal and written communication skills, able to establish good relationships internally and externally, and effectively communicate with various departments in both Chinese and English.
  • Possess a certain knowledge of the cryptocurrency industry or a strong interest in cryptocurrency and blockchain technology, able to understand and convey basic concepts and market dynamics of virtual asset management.

Requirements:

  • Business background: Preference for degrees in business-related fields such as marketing, finance, economics, etc.
  • 2-3 years of work experience in sales, marketing, or related fields. Experience as a sales assistant in securities, funds, or financial industries is preferred.
  • Candidates are expected to be able to start as soon as possible.

Please send you latest resume to [email protected] for application.

One-stop secure, robust, compliant solutions for businesses to accelerate growth in the digital assets space.

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Ooi Sang Kuang

Chairman, Non-Executive Director

Mr. Ooi is the former Chairman of the Board of Directors of OCBC Bank, Singapore. He served as a Special Advisor in Bank Negara Malaysia and, prior to that, was the Deputy Governor and a Member of the Board of Directors.