How LVMH and Porsche Use Tokenization to Build Unbreakable Customer Loyalty

For centuries, luxury has been defined by three pillars: scarcity, craftsmanship, and heritage. Traditionally, a high price tag was simply the byproduct of unparalleled exclusivity. But as the world shifts toward a digital-first economy, the very definition of value is evolving. 

Today’s high-net-worth individuals (HNWIs) are not just buying a product; they are acquiring assets, status symbols, and a piece of the brand’s legacy. This is where tokenization enters the picture.

Tokenization, the creation of unique digital assets on a blockchain, is more than discounts or rewards. It future-proofs a brand’s legacy by amplifying its core values: authenticity, exclusivity, and inherent value. By bridging the physical and digital worlds, luxury houses are unlocking new revenue streams and deepening connections with a new generation of discerning collectors.

Beyond the Product: Creating Inherent Value in the Digital Age

The mindset of a luxury consumer is that of a collector, not a shopper. They purchase items with the expectation that the value will endure or even appreciate over time. Traditional loyalty models, which focus on transactional perks, fundamentally fail to meet this motivation.

Tokenization allows brands to extend the inherent value of their physical products into the digital realm. By linking a physical item to a unique digital token, a brand provides undeniable proof of provenance. This digital certificate of authenticity is immutable and secure, elevating a purchase from a simple possession to a verified, tradable asset.

How Tokenization Directly Benefits Luxury Brands

Tokenization isn’t just a tech trend. It’s a strategic move addressing key challenges and unlocking new opportunities for luxury houses.

1. Combating Counterfeits and Protecting Brand Integrity

Counterfeits erode trust and value. Tokenization combats this by creating a “digital twin” for every product, a blockchain-based token tied to the physical item. Ownership transfers are recorded transparently, ensuring an unbroken chain of authenticity. 

Initiatives like LVMH’s Aura Blockchain Consortium, used by brands like Prada and Cartier, provide digital certificates of authenticity, reassuring buyers and boosting confidence in the resale market.

2. Unlocking the Secondary Market

Luxury brands have historically been excluded from resale transactions. Tokenization changes that. Smart contracts attached to tokens enable brands to earn royalties on every resale, creating perpetual revenue streams

This also allows brands to track product lifecycles and market value. For instance, a watchmaker could receive a percentage of a collector’s resale, recognizing the brand’s role in creating an appreciating asset.

3. Amplifying Exclusivity with Digital Scarcity

Scarcity is central to luxury, and tokenization amplifies it. Brands can issue limited digital tokens tied to exclusive experiences or products. For example, Ferrari could release 50 “Pista Owner” tokens, guaranteeing holders priority access to future limited editions. 

Blockchain also ensures these tokens remain rare, modernizing the concept of exclusivity. Aura members have already explored linking digital collectibles to haute couture, aligning physical rarity with unique digital assets.

Real-World Applications: Tokenization in Action

While the technology is still maturing, several forward-thinking luxury brands are already demonstrating its value.

Jacob & Co.: Bridging Digital and Physical Collectibles

Jacob & Co. introduced the “Astronomia Metaverso” collection, blending digital and physical luxury. Each NFT in the collection served as a key to unlock its corresponding physical timepiece, creating a seamless connection between the digital and tangible worlds. This approach not only elevated the collecting experience but also positioned the brand as an innovator in merging traditional craftsmanship with cutting-edge technology.

Bulgari: Adding Digital Artistry to Craftsmanship 

Bulgari’s “Octo Finissimo Ultra” watch came with a unique NFT that included a 3D tour of its intricate movement and a certificate of authenticity. This tokenization added a layer of digital artistry and verification, enhancing the value of an already exceptional product. By integrating blockchain, Bulgari reinforced its commitment to innovation and authenticity, appealing to both traditional collectors and tech-savvy buyers.

Porsche: Engaging a Digital-First Audience

Porsche’s NFT collection, tied to the iconic 911 model allowed buyers to customize their digital assets, mirroring the personalization central to the luxury car experience. While the project faced early challenges, it demonstrated Porsche’s intent to engage a digitally native audience and explore new ways to connect with collectors. This initiative highlighted the brand’s adaptability and willingness to innovate in a rapidly evolving market.

Prada: Elevating Exclusivity with Digital Twins

In 2024, Prada launched a series of limited-edition handbags, each paired with a digital twin NFT. These tokens not only verified authenticity but also granted owners access to exclusive events and early access to future collections. This dual benefit of security and exclusivity deepened customer loyalty and reinforced Prada’s position as a leader in luxury innovation.

Rolex: Revolutionizing the Secondary Market

In 2025, Rolex introduced tokenized certificates for its watches, enabling buyers to track ownership history and verify authenticity on the blockchain. This move not only combated counterfeits but also allowed Rolex to participate in the secondary market by earning royalties on resales. By embracing tokenization, Rolex strengthened its brand integrity and created a new revenue stream while maintaining its legacy of precision and trust.

Chanel: Digital Scarcity Meets Haute Couture

In 2026, Chanel unveiled a tokenized haute couture collection, where each piece was paired with an NFT granting access to a virtual fashion show and behind-the-scenes content. The blockchain guaranteed the exclusivity of these digital assets, mirroring the rarity of the physical garments. This initiative showcased Chanel’s ability to blend tradition with modernity, appealing to a new generation of luxury consumers.

These examples show that tokenization in luxury is not about replacing the physical product but augmenting it. It is about adding layers of security, provenance, and exclusivity that resonate deeply with the collector’s mindset.

Operational and Financial Advantages for the Enterprise

Beyond customer-facing benefits, tokenization delivers significant operational advantages.

  • Enhanced Data Insights: On-chain data provides a transparent, privacy-respecting view of an item’s journey. Brands can analyze trends in the secondary market, understand the lifecycle of their most coveted pieces, and identify their most influential collectors without invasive tracking.
  • Streamlined Authentication: The process of verifying a high-value item for resale can be cumbersome. A digital token simplifies this, reducing the reliance on third-party authenticators and the associated costs.
  • Future-Proofing the Brand: By embracing tokenization, luxury brands signal that they are innovative and attuned to the future of ownership. This strengthens their appeal to the next generation of high-net-worth individuals, who are increasingly comfortable with digital assets.

The Future of Luxury Loyalty Is Tokenized

The era of the “points-based” punch card is over. As luxury consumers migrate to digital-first environments, the demand for recognition has evolved into a demand for genuine ownership and interoperable value.

Tokenization is the technological engine driving this shift. By transforming loyalty into a digital asset on a blockchain, brands can move beyond simple discounts to create programmable ecosystems. This turns a traditional cost center into a strategic asset by:

  • Creating “Digital Equity”: High-net-worth customers become active stakeholders, holding tradable assets that represent their status and history with the brand.
  • Unlocking Instant Utility: Loyalty tokens can be programmed to grant automatic access to private events, early drops, or concierge services—settling instantly without manual verification.
  • Preserving Brand Heritage: Blockchain provides a permanent, verifiable ledger of a consumer’s journey, protecting privacy while proving the authenticity of their “Elite” status.

The Infrastructure for Elite Ecosystems

Transitioning to on-chain loyalty requires more than just a “crypto wallet”—it requires institutional security. ChainUp  provides the mission-critical infrastructure to bridge this gap.

From secure minting and MPC-protected custody to seamless integration into existing financial ecosystems, ChainUp offers the compliant, scalable solutions needed to manage the next generation of digital assets.

Don’t just reward loyalty—program it. Explore institutional-grade tokenization with ChainUp.

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Ooi Sang Kuang

Chairman, Non-Executive Director

Mr. Ooi is the former Chairman of the Board of Directors of OCBC Bank, Singapore. He served as a Special Advisor in Bank Negara Malaysia and, prior to that, was the Deputy Governor and a Member of the Board of Directors.

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