Project Manager, SaaS

• Enable SaaS Business Unit to successfully execute its strategy by supporting service and product launches, process improvements and strategic initiatives
• Implement any initiatives that will improve our client/customer support operations and workflows
• Identify support tooling pain points and opportunities to improve business across multiple teams and functions: operational, technical and frontline members
• Ensure successful project delivery and measurement in accordance to customer satisfaction metrics and the wider business
• Partner closely with multiple stakeholders in developing and prioritising comprehensive, data-driven technology/tooling requests and support the team through project life cycle (Planning, process design, requirements gathering, user acceptance testing and launch)
• Build productive working relationships with project, product and technical team, stakeholders, and management inside and outside their program areas
• Work on interrelated sets of complex projects (programs) where success depends on an in-depth understanding of the related area(s)
• Identify dependencies and gaps, unblock issues and drive consensus amongst teams to drive results.

• Prior experience with Project Management, managing all relevant stakeholders
• Degree in Computer Science or a related technical field, or prior experience managing developers and projects
• 1 or 2 years experience in one of the following: software engineering, systems engineering, support, solution engineering in addition to project/program management experience with a demonstrated track record of delivering business value using technology solutions
• Expertise in multiple requirement analysis techniques/methodologies
• Experience leading cross-functional efforts across multiple time zones and functions
• Demonstrated ability to quickly adapt, learn new skill sets and “hit the ground running”
• Strong analytical and technical mindset, as well as strong organisational and relationship management skills.
• Excellent verbal and written communication, influencing and problem-solving skills
• Resourceful, action-orientated with the ability to get things done independently and overcome obstacles by developing creative solutions to problems

Preferred skills & knowledge

• Prior experience working at a financial institution/Cryptocurrency industry or software/IT solutions and services company
• Able to start immediately/within two weeks
• Project Management qualifications/certifications is a plus
• Experience working with customers, understanding their issues and managing their expectations, being involved in project management
• Excellent client-facing skills and excellent written and verbal communication skills
• Ability to prioritise and work under stress, self-motivator, independent, problem-solver and cooperative team player
• Fresh graduates with relevant knowledge are welcome to apply